These Terms & Conditions ("Terms") constitute a legally binding agreement between you and Roamaya(operated by Roamaya Technologies Private Limited, hereinafter "Company," "we," "us," or "our"). By accessing or using the Platform at roamaya.in, you agree to be bound by these Terms.
1. Definitions
- "Platform" means the Roamaya website, mobile applications, and all associated services.
- "Traveler" means a registered user who browses and books trips.
- "Host" means a verified user who creates and operates trip experiences listed on the Platform.
- "Planner" means a verified user who designs and curates trip experiences in collaboration with Hosts.
- "Trip" means a travel experience listed on the Platform by a Host or Planner.
- "Booking" means a confirmed reservation by a Traveler for a Trip.
- "Content" means text, images, reviews, messages, and any material uploaded to the Platform.
2. Eligibility
- You must be at least 18 years of age to create an account.
- You must provide accurate, current, and complete information during registration.
- Host and Planner accounts require identity verification (KYC) and admin approval before activation.
- One person may not operate multiple accounts without prior written consent.
3. Platform Role
Roamaya operates as a marketplace and facilitator. We connect Travelers with Hosts/Planners who independently organize and deliver trip experiences. Roamaya is not a tour operator, travel agency, or carrier. The contractual relationship for trip delivery exists between the Traveler and the Host/Planner. Roamaya facilitates discovery, booking, payment processing, and dispute resolution.
4. Account Responsibilities
- You are responsible for maintaining the confidentiality of your login credentials.
- You are liable for all activity conducted under your account.
- You must immediately notify us of any unauthorized access to your account.
- We reserve the right to suspend or terminate accounts that violate these Terms.
5. Traveler Obligations
- Provide accurate personal information required for bookings (legal names, contact details).
- Adhere to trip rules, safety guidelines, and instructions provided by the Host.
- Respect local communities, ecosystems, and cultural practices at destinations.
- Complete all payments per the applicable payment schedule (single or staged).
- Not engage in harassment, discrimination, or misconduct during trips.
- Acknowledge that outdoor/adventure activities carry inherent risks.
6. Host/Planner Obligations
- Provide accurate and honest trip descriptions, pricing, itineraries, and inclusions/exclusions.
- Maintain valid KYC documentation and keep bank account details current for payouts.
- Deliver the trip experience as described on the listing, or communicate changes in advance.
- Maintain necessary permits, licenses, and insurance for trip operations.
- Ensure traveler safety by providing appropriate safety equipment, guides, and emergency protocols.
- Respond to traveler messages within a reasonable timeframe.
- Not list misleading content, fake reviews, or stolen images.
- Comply with all applicable local, state, and national laws.
- Not bypass the Platform to collect direct payments from Travelers.
7. Bookings & Payments
- A Booking is confirmed only upon successful payment of the first installment or full amount (depending on payment policy).
- Prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- Payments are processed securely through Razorpay. See our Payment Policy for details.
- Staged payment schedules have specific due dates and deadlines. Failure to pay by the deadline may result in booking cancellation.
- Roamaya deducts a platform commission (12%–15%) and applicable TDS from Host payouts.
8. Cancellations & Refunds
Cancellations are governed by our Cancellation Policy and Refund Policy. Refund percentages depend on how far in advance the cancellation occurs relative to the trip departure date.
9. Content & Intellectual Property
- You retain ownership of Content you upload but grant Roamaya a non-exclusive, royalty-free, worldwide license to use, display, and distribute it for platform operations and marketing.
- You must not upload Content that infringes third-party intellectual property rights.
- The Roamaya brand, logos, UI design, and proprietary software are our intellectual property.
- Reviews must be honest, based on genuine experience, and not incentivized or coerced.
10. Prohibited Activities
You agree not to:
- Use the Platform for any unlawful purpose or in violation of any local, state, national, or international law.
- Scrape, crawl, or use automated means to extract data from the Platform without written permission.
- Attempt to gain unauthorized access to other users' accounts or Platform systems.
- Distribute malware, spam, or phishing content through the Platform.
- Impersonate another person or entity.
- Manipulate bookings, reviews, or ratings through fake accounts or coordination.
- Share personal contact information in messages to bypass Platform bookings (contact masking applies).
- Use the Platform to promote competing services.
11. Dispute Resolution
- Disputes between Travelers and Hosts should first be raised through the Platform's support ticket system.
- Roamaya will mediate in good faith but is not obligated to resolve disputes arising from the trip experience itself.
- If a satisfactory resolution cannot be reached, disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996, seated in Bengaluru, Karnataka, India.
- Courts in Bengaluru, Karnataka shall have exclusive jurisdiction for any claims not subject to arbitration.
12. Limitation of Liability
- Roamaya acts solely as an intermediary. We are not liable for the quality, safety, or legality of trips offered by Hosts.
- We are not liable for injuries, accidents, theft, loss of property, or damages sustained during trips.
- Our total liability for any claim shall not exceed the platform commission earned on the relevant booking.
- We are not responsible for force majeure events (natural disasters, pandemics, government restrictions) that may affect trips.
13. Indemnification
You agree to indemnify and hold harmless Roamaya, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms, your use of the Platform, or your interactions with other users.
14. Platform Modifications
- We reserve the right to modify, suspend, or discontinue any part of the Platform at any time.
- We may update these Terms periodically. Continued use after changes constitutes acceptance.
- Material changes will be communicated via email or in-app notification at least 15 days before taking effect.
15. Termination
- You may delete your account at any time (subject to pending bookings or payouts).
- We may suspend or terminate your account for violations of these Terms, fraudulent activity, or upon legal request.
- Upon termination, pending payouts will be processed per our standard schedule; active bookings will follow the cancellation policy.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms, together with the Privacy Policy, Payment Policy, Cancellation Policy, Refund Policy, and all other policies referenced herein, constitute the entire agreement between you and Roamaya regarding the use of the Platform.
19. Contact
For questions about these Terms:
- Email: roamayaofficial@gmail.com
- Support: roamaya.in/need-help