This Cancellation Policy explains how cancellations are handled on the Roamaya platform for both Travelers and Hosts. Please read this alongside our Refund Policy which details refund amounts and timelines.
1. Traveler-Initiated Cancellation
1.1 How to Cancel
- Log in to your Roamaya account.
- Navigate to Dashboard → My Bookings.
- Select the booking you wish to cancel.
- Click "Cancel Booking" and provide a cancellation reason.
- For bank transfer refunds, enter your bank account details.
- Confirm the cancellation.
1.2 Single Payment Bookings
| When You Cancel | What Happens |
|---|---|
| Within 2 hours of booking (departure > 24h away) | Full refund (100%) — "cooling off" period |
| More than 48 hours before departure | 75% refund |
| 24–48 hours before departure | 25% refund |
| Less than 24 hours before departure | No refund — booking amount forfeited |
1.3 Staged Payment Bookings
| When You Cancel | What Happens |
|---|---|
| Within 24 hours of booking (departure > 7 days away) | Full refund (100%) of amount paid |
| More than 30 days before departure | 90% refund of amount paid |
| 15–30 days before departure | 50% refund of amount paid |
| 7–14 days before departure | 25% refund of amount paid |
| Less than 7 days before departure | No refund — amount paid is forfeited |
1.4 Cancellation Effects
- Your reserved seats are immediately released back to the trip inventory.
- Any pending (unpaid) payment stages are automatically cancelled — you will not be charged for future stages.
- A cancellation confirmation email is sent immediately.
- The booking status changes to "Cancelled" in your dashboard.
2. Host-Initiated Cancellation
2.1 When a Host Can Cancel
- Insufficient bookings to run the trip safely or economically.
- Safety concerns (severe weather warnings, natural disasters, security situations).
- Operational issues (permits revoked, vehicle/accommodation unavailability).
- Government-issued travel advisories or restrictions.
2.2 Host Cancellation Consequences
- For Travelers: 100% full refund of all amounts paid, processed within 7–15 business days.
- For Hosts: Repeated cancellations may affect their platform rating and visibility. Cancellations without valid cause may result in penalties or account review.
- Hosts must provide at least 48 hours advance notice for trip cancellation (where possible).
- Travelers will be notified via email, in-app notification, and (where available) SMS.
2.3 Trip Modification vs. Cancellation
If a Host makes material modifications to a trip (change in dates, major itinerary changes, price increase), Travelers have the right to:
- Accept the modified trip, OR
- Cancel with a full refund regardless of the cancellation timeline.
3. Platform-Initiated Cancellation
Roamaya may cancel bookings in the following circumstances:
- Host's account is suspended or terminated during the booking period.
- Trip is found to violate Platform policies after booking.
- Fraudulent booking activity is detected.
- Court order or regulatory directive requires cancellation.
In all platform-initiated cancellations, Travelers receive a 100% full refund.
4. Automatic Cancellation (Payment Default)
- For staged payment bookings, if a payment stage is not completed by the deadline, the booking may be automatically cancelled.
- A reminder notification is sent before the deadline.
- Amounts already paid are subject to the refund tiers based on the trip departure date at the time of automatic cancellation.
5. No-Shows
- A "no-show" occurs when a Traveler fails to appear at the trip meeting point without prior cancellation.
- No-shows are not eligible for any refund.
- The full booking amount is forfeited.
- Repeated no-shows may result in account restrictions.
6. Group Booking Cancellations
- For bookings with multiple seats, cancellation applies to the entire booking (all seats).
- Partial seat cancellation (reducing the number of seats) is subject to availability and Host approval. Please contact support for partial modifications.
7. Trip Date Change (Rescheduling)
- Roamaya does not directly support trip date changes. To change dates, you must cancel the existing booking and create a new one.
- In special cases (medical emergencies with documentation), Hosts may agree to transfer the booking to a different batch. This is at the Host's sole discretion.
- Rescheduling requests should be raised through the support ticket system.
8. Contact
- Email: roamayaofficial@gmail.com
- Support Portal: roamaya.in/need-help