This Payment Policy explains how payments are processed on the Roamaya platform, including payment methods, staged payment schedules, commission structures, and Host payout procedures.
1. Payment Gateway
- All payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway authorized by the Reserve Bank of India (RBI).
- Roamaya does not store your full card numbers, CVV, or net banking credentials.
- Supported payment methods include: UPI, credit/debit cards (Visa, Mastercard, RuPay), net banking, and digital wallets supported by Razorpay.
2. Currency
All prices on the Platform are displayed and charged in Indian Rupees (INR). International cards may incur additional currency conversion fees charged by your bank — Roamaya is not responsible for these charges.
3. Payment Models
3.1 Single Payment
- Full trip amount is paid at the time of booking.
- Applicable for trips where the total price is below the staged payment threshold (determined per trip by the Host).
- Booking is available until 24 hours before the trip departure date.
3.2 Staged Payment (Installments)
- Total trip amount is split into installments (typically 2–3 stages).
- Applicable for higher-value trips as configured by the Host.
- Booking is available until 7 days before the trip departure date.
- Stage 1 (Advance): Paid immediately at booking to confirm your seat.
- Stage 2 & 3: Due at predetermined dates before departure. You will receive invoice notifications with deadlines.
3.3 Payment Deadlines
- Each payment stage has a specific due date and a hard deadline.
- Invoices are sent via email and appear in your dashboard when a stage opens for payment.
- If payment is not completed by the deadline, the booking may be automatically cancelled per the cancellation policy.
- Overdue stages are marked accordingly and may incur limitations on future bookings.
4. Booking Confirmation
- A booking is confirmed only after successful payment of Stage 1 (or full amount in single payment mode).
- You will receive a booking confirmation with a unique Booking Reference number.
- No seats are reserved until payment is confirmed by Razorpay.
5. Price Transparency
- Trip listings display the base price prominently.
- Hosts may enable price breakdown visibility showing individual cost components (transport, accommodation, meals, activities, etc.).
- Applicable taxes (GST) are included in the displayed price unless explicitly stated otherwise.
- Any additional charges not included in the trip price (e.g., personal expenses, entry fees) are listed under "Exclusions."
6. Coupons & Discounts
- Discount coupons may be applied at the time of booking.
- Coupons are subject to validity periods, minimum booking amounts, and usage limits.
- Only one coupon can be applied per booking.
- Discounts are applied to the total trip price before payment stage calculation.
- Roamaya reserves the right to revoke fraudulently obtained or misused coupons.
7. Host Payouts
7.1 Payout Structure
- Host payouts are released in tranches aligned with the payment stages (Advance 1, Advance 2, Final).
- Hosts can request a payout once the corresponding tranche becomes eligible.
- Payouts are processed to the Host's verified bank account on file.
7.2 Commission
- Founding Hosts: 12% platform commission on gross booking amount.
- Standard Hosts: 15% platform commission on gross booking amount.
- Commission is deducted before payout disbursement.
7.3 TDS Deduction
- Tax Deducted at Source (TDS) is deducted as per applicable Income Tax Act provisions.
- TDS certificates will be provided to Hosts for their tax filings.
7.4 Payout Timeline
- Payout requests are reviewed by the admin team.
- Approved payouts are released via bank transfer (NEFT/IMPS/UPI).
- Processing time: 3–7 business days after admin approval.
- UTR (Unique Transaction Reference) numbers are shared upon release.
8. Failed Payments
- If a payment attempt fails, no amount is deducted. You may retry immediately.
- In rare cases of double deduction due to technical issues, the duplicate amount will be automatically refunded within 5–7 business days.
- If funds are debited but payment shows as failed, please wait 24–48 hours for automatic reconciliation before raising a support ticket.
9. Invoices & Receipts
- A digital receipt/invoice is generated for every successful payment.
- Invoices are available for download from your booking details page.
- Invoices include booking reference, payment amount, date, and stage details.
10. Payment Security
- All transactions are encrypted using 256-bit SSL/TLS encryption.
- Razorpay is PCI-DSS Level 1 compliant (highest security standard).
- Two-factor authentication (OTP/3D Secure) is enforced for card payments as required by RBI.
- We never ask for payment details via email, phone, or chat. Beware of phishing attempts.
11. Disputes
For payment-related disputes, please raise a support ticket within 48 hours of the transaction. Include your booking reference and transaction details. We will investigate and resolve within 7–14 business days.